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City of Richmond, Virginia

Academic, Operational & Administrative Performance Assessment (2013–2015)

Executive Summary

RBG partnered with the City of Richmond and Accenture to modernize city operations, restructure governance and processes, and drive enterprise-wide performance and service delivery improvements.

The Challenge

The City of Richmond faced significant financial management, governance, and operational challenges that required immediate executive attention and sustained remediation, including:

  • Weaknesses in financial controls, reporting, and governance

  • Operational and management inefficiencies across core administrative functions

  • Elevated risk related to compliance, audit readiness, and financial oversight

  • The need to modernize processes and strengthen executive management discipline

  • Public and institutional pressure to restore confidence in City financial management and operations

The City required experienced leadership support to stabilize operations, strengthen controls, and improve overall performance and accountability.

Our Role

RBG was engaged to provide executive-level financial management and operational advisory support, including:

  • Supporting City leadership in stabilizing financial operations and management processes

  • Strengthening governance, internal controls, and financial oversight structures

  • Improving financial reporting, budgeting, and management discipline

  • Supporting organizational and operational improvements across core City functions

  • Providing strategic advisory and implementation support to senior City leadership

  • Assisting with process modernization and performance management initiatives

RBG’s role focused on ensuring that financial management, governance, and operations functioned as a cohesive, disciplined system.

The Outcome

  • Improved financial management discipline, controls, and reporting reliability

  • Strengthened governance and executive oversight across City operations

  • Reduced operational and compliance risk

  • Improved transparency, accountability, and management confidence

  • Established a stronger foundation for sustained financial and operational performance

  • Restored institutional confidence in the City’s financial management and administrative operations

Capabilities Applied

  • Municipal Financial Management

  • Governance & Controls

  • Operational Stabilization

  • Business Process Improvement

  • Performance Management

  • Executive Advisory

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